Welcome to 2021 and with the New Year comes many more additions to our Call-center Agent Portal introduced over 12 months ago. DialerAI is a call center solution supporting inbound and outbound calls. It can be used for automating sales calls, lead generation, payment collections, appointment reminders, phone polling and market research. Watch our 3 […]
DialerAI has always been a very powerful outbound dialer, especially with the recent additions of the agentUI. Now we’ve added more integration for inbound calls to allow a true Blended Call Center Campaign for inbound and outbound calls. When one of your customers calls in, we can deliver the call to an active agent, automatically […]
Late last year, we told you about our new Agent Portal to receive calls from Press-1 campaigns, predictive dialing and inbound calls. This feature has proved so popular that we have done some further development to it. The new features we have introduced are: 1. Call-Center Queue & Agent Reports We’ve added three new call […]
We are excited to tell you about the new agent portal to our Cloud Call Center solution DialerAI, allowing agents to take calls with all the contact information on screen. Already, call centers can register their agents VoIP phones to the dialer and receive calls from: – Press-1 campaigns – Predictive Dialing Campaigns – Inbound […]