Auto Dialer Software
DialerAI is a multi-tenant Auto dialer software used for auto-dialling your contacts then playing pre-recorded or text to speech messages, then capturing responses with DTMF touch tones and transferring contacts to a live agent in your call center.
DialerAI auto-dialer software has a number of features to enhance the efficiency of auto-dialing including answering machine detection (AMD) and the ability to drop a different message in after the beep and DNC (Do Not Call) functionality.
Auto Dialer software works for any company that needs to contact thousands or millions of people in a short space of time, but is most popular for live lead generation where a contact is called, a pre-recorded message played explaining the proposition then inviting the potential customer to respond using their keypad.
DialerAI auto dialer software can react to the keypress, typically those doing live lead generation either get their potential customers to register their interest and call them back or are can be transferred directly to an agent
Auto Dialer Scenarios
DialerAI auto dialer software is not only for marketeers but also for a range of other roles including:
- Reverse Emergency Notification Service for emergency notification messages.
- Outbound Call Conferencing, joining people together in the same conference.
- Political Polling and campaigning
- Appointment Reminders with confirmation
- Debt control to contact debtors with overdue accounts
- Market Research using phone polling for opinions and views.
Scenarios that auto dialer software may be most commonly used in may include the following:-
- Community Notifications: Less serious notification; e.g. for schools, clubs, religious bodies, organisations, and government offices.
- Live Lead Generation: An effective lead generation tool, where the contact is prompted to “Press 1” to talk to a live agent.
Some features that DialerAI’s auto dialer software employs both for efficient calling and for legal compliance:
- Answering Machine Detection (AMD)
- DNC (do not call) to allow a contact to be removed from the contact list, and not to be called in future campaigns.
- Automatic retries to call the contact again if the call is not answered, or is unobtainable.
- Text to Speech to play custom messages to your contacts
- Call until confirm, keep calling until you get a response
- Web based, no software to install can be used from any web enabled device.
- Comprehensive reporting for statistics and compliance