Zero Config Agent Portal with Web-Phone

DialerAI is a suite of Call-Center solutions for predictive dialing, voice broadcasting, robo-calling, press-1 campaigns and SMS. It can redirect calls to agents configured on the DialerAI platform.

DialerAI can be used in many roles:

• Lead generation
• Telemarketing
• Phone surveys
• Emergency notifications
• Skills based routing

A couple of years ago, we introduced an agent portal with a web-phone. This was proven popular with our customers due to its versatility and zero configuration.

Features and benefits of the agent portal include:

• Integration with web-based CRM systems
• Customer information displayed on screen
• Scripting with tag replacement
• Note taking
• Lead Disposition with configurable dropdowns
• Soundboard
• Schedule Call-backs
• Call Data records
• Call Transfer and 3-way calling
• Manual outbound dialling
• Reporting
• Use built-in web-phone or alternative softphone
• Optionally, hide contact information from agents

Call-Center solutions for predictive dialing:

We produced a short video showing some of the features of the Dialer.

A few of these are worth a closer look. Lead disposition lets an agent mark the outcome of every call — interested, callback, not interested — from a configurable dropdown, so campaign reports reflect real outcomes rather than just call counts. Scripting with tag replacement pulls contact details straight into the on-screen script, so an agent can greet a contact by name without looking anything up. And because the built-in web-phone works in the browser, agents can be set up on a new machine without installing or configuring a separate softphone.

The agent portal is one part of our versatile Call-Center platform, if you want to learn more about DialerAI and take it for a test drive, please contact us.