DialerAI is a suite of Call-Center solutions for predictive dialing, voice broadcasting, robo-calling, press-1 campaigns and SMS. It can redirect calls to agents configured on the DialerAI platform. DialerAI can be used in many roles: Lead generation Telemarketing Phone surveys Emergency notifications Skills based routing A couple of years ago, we introduced an agent portal […]
Outbound call centers use auto-dialer software for lead generation, market research and surveys. The reason for using auto-dialer systems like DialerAI is that it speeds up the dialing process. Dial ling hundreds or thousands of contacts manually is time consuming and expensive in terms of wage costs. There are different types of campaign that can […]
We were asked to do a podcast with Don Witt of Telecom Reseller. Click here to listen. We were given some questions that would be asked so we could have some time to prepare. Don Witt was clearly very experienced and knows his telecoms. Our notes are copied below for those who haven’t got 15 […]
What is Vicidial Vicidial is a free and open source auto-dialer. It will dial leads and pass the call back to your agents. Vicidial and its derivatives have been under development for many years. In order to install Vicidial, competence with Linux, Apache, MySQL, PHP and Asterisk is required, as a result, companies and freelancers […]
Predictive dialers are not a new technology, in fact, they have been around since the inception of telephones. One of the earliest dialers was built by a company called InfoLogix in the 1980’s. It used predictive queuing and simulations on a computer-like device to pave the way for the first type of “predictive dialer” that […]