What is a Power Dialer?
A power dialer is a telephony system that automatically dials prospects and when a person answers the call, bridges that call to an agent. The purpose of a power dialer is to have your agents only speak to live people and not waste time with no answers, answering machines and busy lines.
How does a Power Dialer Work?
The power dialer software allows you to set an agent to call ratio to set the rate of calls to be made. As each agent finishes their a call, the power dialer dials a preset number of prospects in the list in expectation that at least one of those calls will result in a live answer. When a live person answers, the agent is immediately connected.
The number of calls per free agent can be adjusted during the campaign for best results. The more agents that are not on calls, the more prospects will be dialled simultaneously in order to keep agents working at full capacity.
Answering Machine Detection.
A key feature of a power dialer is the ability to reliably recognise an answering machine. DialerAI can be configured to either disconnect the call, or leave a message right after the beep. DialerAI’s answering machine detection algorithms are extremely accurate reducing the possibility of your prospects getting silent calls.
Power Dialer Integration
DialerAI passes the call to your existing call centre so there is no expensive and lengthy integration process. The caller ID of the contact is passed through to the call centre telephone system, so your existing CTI systems will continue to work as they do for any inbound call.
Benefits of a Power Dialer
A power dialer will make your sales staff much more efficient, improving campaign results by automatically dialing prospects while skipping busy, no-answer and disconnected lines. Power Dialers can increase time on the phone from 15 minutes to 45 minutes or more in the hour, this is equivalent to increasing your workforce by a factor of three.
Contact us for a live demo or trial to see how DialerAI can work for you.
You can also read here about Predictive Dialer Software