Late last year, we told you about our new Agent Portal to receive calls from Press-1 campaigns, predictive dialing and inbound calls. This feature has proved so popular that we have done some further development to it. The new features we have introduced are: 1. Call-Center Queue & Agent Reports We’ve added three new call […]
We are excited to let you know that we have released speech recognition in DialerAI using Google’s Speech to text API. Other providers could be available in the future. This new speech recognition feature lets your contact interact with complex IVRs without them having to press any buttons on their phone. The contact can simply […]
We have just released a video covering creating a campaign. We have gone into some detail as to the meaning of each setting. This is the latest in a series of training videos for DialerAI taking you from an overview of the system to individually creating surveys and uploading contacts. We explain creating a new […]
We have created a short video to accompany the Quick Start Guide at https://dialer.ai/docs/user-guide/quickstart.html, which is where we recommend all our new customers start. It takes you through the basics of uploading audio, creating a simple survey, adding a phonebook and your own number to call, then takes you through creating a campaign so you test […]
Our team is excited to announce our new Call Center Dialer capabilities in DialerAI. Our new call center dialer tools allow you to create your own agents and queues within DialerAI. This is one of the most requested features in the past year and we are very happy that we can deliver this to you. […]