Autodialer for Call-Center made easy

One of the advantages of using DialerAI as your call center dialer is that there is little to be done to your existing call center phone system.
DialerAI is installed on its own server and can be configured to bridge calls to the call center, either by simply calling your call center’s telephone number, or, in the case of a VoIP-enabled PBX, bridging the call over Voice over IP so the call from contact to agent is free of charge.

DialerAI is a very versatile auto dialer software for call center use — the same platform can be configured to power several different kinds of campaign:

• Predictive dialing, which paces outbound calls to match the number of available agents, so agents spend less time waiting and more time talking.
• Power dialing, a simpler one-call-per-agent mode for smaller teams or lists that need a more conservative dialing rate.
• Voice broadcasting, for reaching large numbers of contacts with a recorded message rather than a live agent.
• Phone surveys, building an interactive call flow to collect answers instead of connecting to an agent at all.

Because bridging works the same way regardless of which mode a campaign uses, switching between them — or running several at once — doesn’t require any change to how your call center’s phones themselves are configured.

Find out more about the services provided by DialerAI.