Five9 Alternative
Five9 is a well known sales, telemarketing and contact center tool used for automated dialing. Five9 has a raft of features, and for many sales and telemarketing companies, it is a good solution. They provide the interface and you pay them for the calls you make.
However, there are many alternatives voice broadcasting, auto-dialer and predictive dialer system available, both on-premises and in the cloud.
Features vs Benefits
Features are all very well, but what really matters are the benefits. Are the features of any given product beneficial to you is the true test, that coupled with the price.
We offer a live demo and trial period so you can experiment with the features of DialerAI before you commit to purchase. DialerAI system subscriptions are charged from month to month with no minimum term. Systems can be upgraded at anytime and so can grow with you. Systems can also be downgraded.
DialerAI is unusual in this space that you are expected to provide your own carrier, this means that you can negotiate the lowest possible prices for your telephone calls. For any auto-dialer system making a substantial number of calls, the airtime represents the largest cost.
DialerAI is a versatile multi-tenant power dialer and voice broadcasting system which will co-exist with existing equipment such as telephone and CRM systems, without locking you into one provider’s product as can be the case with signing up to all-in-one solutions.
Who is it for?
For companies that want to develop a call center or offer hosted voice broadcasting or auto-dialer services, there is little competition to DialerAI with its inbuilt billing and multi-tenant features.
Larger DialerAI systems can be branded to your own company, and with the multi-tenant features, each of your customers can log in to set up their own auto-dialer campaigns independently of any voice broadcasting that other customers may be doing, you can limit the resources they consume and bill for calls your customers make.
For companies that have already invested in internal infrastructure and are not ready to replace it all with a cloud based vendor locked in system, DialerAI may also be a good solution as it integrates well with any VoIP enabled PBX system.
DialerAI has a raft of APIs so that you can integrate existing infrastructure such as CRM systems into DialerAI seamlessly, from passing contacts into DialerAI to updating your CRM on the basis of responses to your voice broadcasting campaign.
If no infrastructure exists, then we can assist you with building your virtual contact-center environment, with DialerAI supporting agent call distribution as well as inbound calls.
VoIP Providers
One of the strengths of DialerAI is that you use your own VoIP provider to make your calls, which means you enjoy the best possible prices. We can often make introductions to providers who are suitable for auto-dialing and voice broadcasting.
When choosing a carrier, or checking prices for an All-in-One auto-dialer service, it is as well to check the not only the per minute price, but also the billing increment. It is usual in the USA to round up every call to the nearest 6 seconds. If calls are rounded up to the nearest 30 seconds or one minute, then given that most voice broadcasting calls average about 3 seconds, call costs can be very high even if the headline rate looks attractive.
Whether DialerAI is a Five9 alternative or other all-in-one providers very much depends on your own requirements, especially the volume of calls that you intend to make.
For a live demo, trial or a conversation about DialerAI and how it may benefit your business, please contact us.