Introduction
Overview
Utility
Features
Pricing
Contact Us
User Guide
Quick Start
Create Phonebook
Add Contacts
Add Survey
Configure Campaign
Start The Campaign
Customer Panel
Login Page
Dashboards
Campaign
Contacts
Reporting
Modules
User Account
Survey & IVR Configuration
Create Survey
Survey Nodes
Survey Completion Retry
DTMF input with Audio
TTS or Audio file
Tag Substitution with TTS
Capture Digits
Conference
DNC
Hangup
Multi-Choice
Play Message
Rating Question
Record Message
SMS Message
Call Transfer
HTTP API
HTTP API Async (Non Blocking)
ASR (Speech Recognition)
Survey Branching
Uploading Audio Files
Contacts
Phonebook
Contact
Import Contacts
Alternative Numbers
Additional parameters (JSON)
Special Function Additional parameters keywords (JSON)
Failed Imports
Voice Campaign
Add New Campaign
Dialer Tab
Voicemail Settings
Schedule
Extra
List Campaigns
SMS Campaign
Create a Phonebook
Add or Import Contacts
Add SMS Campaign
Reporting
Inbound Calling
Overview
DID Configuration
Inbound Campaign
Reports
Call Detail Reports (CDR)
Survey Reports
Subscriber Reports
SMS Reports
Dashboard
Voice Dashboard
Definitions:
SMS Dashboard
Customer FAQ
Campaign won’t start
I’ve Edited the Survey, but Changes Aren’t Applied to my Running Campaign
I’ve started the campaign, but it’s not made any calls.
I Want to Call my Contacts at Sociable Times Across Multiple Time Zones.
Call-Center
1. Overview
2. Agents
Editing the Agent
Registering a SIP Phone
Short Codes
3. Transfer List
4. Call-Center Config
5. Agent’s Lead Dispostions
Outbound Calling
6. Queue
7. Callcenter Campaign
Tab general settings
Tab dialer settings
Tab retry settings
Tab voicemail settings
Tab schedule settings
Tab extra settings
8. Use Queue within an IVR
9. Regulating Calls According to Agents available
10. Reporting
CallCenter Agent Interface
Introduction to the Agent Interface
Logging on to the Agent Interface
Logging on to the Queue (1001)
Instant Answer (1002 & 1004)
Logging Out (1000)
Receiving Calls
Agent Interface Functions
Agent Interface Sidebar
Xfer
Making Calls with the Webphone
External SIP Phone
Admin Guide
SMS Configuration
Configuration
Messages
SMS & Call Billing Module
SMS & Call Billing
Payments
Braintree
Technical
Dialer Settings
Add Dialer Settings
Apply Dialer Settings and Gateway to Use
Add User
Add Manager
Hijack User
Admin Panel
Dashboard
Admin User Management
Customers
Sites
Phonebook
Contact
Campaign
Subscriber
Dialer Settings
Dialer Gateway
Survey
Call Request
Call contacts/subscribers
VoIP Call Report
Advanced
Setting up Microsoft Azure Speech Services (ASR/TTS)
Streaming Call-Center Events
Overview
Pub/Sub Redis
Setting up VoIP Telecoms Carriers
Introduction
Terms and Conditions
Voxtelesys
Twilio
Telnyx
Voxbeam
Vitelity / Inteliquent
API Reference
Contact API
Phonebook API
Campaign API
CDR API
SubscriberList API
User API
DNC API
DNCContact API
CallerID API
CallerID Group API
Gateway API
Callcenter Config API
Queue API
Agent API
Survey Template API
SectionTemplateSerializer
Section Template API
Branching Template API
Survey API
SMS Campaign API
SMSGateway API
Payment API
Audio API
UserProfile API
Content Type API
DID API
How to create an IVR/Survey via API
1) Upload audio Via API
2) Create a Survey Template
3) Create a Section into your Survey Template
4) Create a campaign for the previously created Survey Template
5) Start the campaign via API
Create a complex IVR/Survey via API
1) Create a Section into your Survey Template
2) Create Branching into your Survey Template
3) Closing remark
Webhook
Fields information
Payload sample
DialerAI
Docs
»
Auto-Dialer Solution for CallCenter
Auto-Dialer Solution for CallCenter
¶
Release:
7.11.14
Date:
Jul 04, 2022
Web:
https://dialer.ai/
Contents:
Introduction
Overview
Utility
Features
Pricing
Contact Us
User Guide
Quick Start
Customer Panel
Survey & IVR Configuration
Contacts
Voice Campaign
SMS Campaign
Inbound Calling
Reports
Dashboard
Customer FAQ
Call-Center
1. Overview
2. Agents
3. Transfer List
4. Call-Center Config
5. Agent’s Lead Dispostions
6. Queue
7. Callcenter Campaign
8. Use Queue within an IVR
9. Regulating Calls According to Agents available
10. Reporting
CallCenter Agent Interface
Introduction to the Agent Interface
Logging on to the Agent Interface
Logging on to the Queue (1001)
Receiving Calls
Agent Interface Functions
Agent Interface Sidebar
Admin Guide
SMS Configuration
SMS & Call Billing Module
Dialer Settings
Add User
Admin Panel
Advanced
Streaming Call-Center Events
Setting up VoIP Telecoms Carriers
API Reference
Webhook
Indices and tables
¶
Index
Module Index
Search Page